Email: support@wainlux.com 
Order Processing Time:
Orders will be processed within 1-3 working days. Please note that we consider working days as Monday-Friday. Time of arrival includes order processing time and shipping time (4-5 working days).
All estimated/typical delivery time are derived from real world data collected from past orders. They are approximate times for reference only.
Note: In North America, we deliver to Continental United States. Please note we may not be able to ship to certain remote/isolated areas of these regions. If this is the case, we will contact you for alternative solutions. Please note we do not ship to PO Boxes.
ORDER TRACKING:
You can track your order and shipping & handling information on your account if you have registered one on wainlux.com. If you haven't registered on our site, you can also track your order here with your order number.
For more shipping information, send an email to service@wainlux.com. We will get back to you whithin 24 hours.
If you haven't received the product, however, the logistics order shows the goods have been signed. In this situation, please contact us in 3 business days. Otherwise, after 3 working days, we will no longer deal with this issue, and customers need to contact the corresponding logistics company to solve this issue.
How Soon Will I Receive My Package After My Order Placed?
There are two key factors that will decide when you will receive your package.
1. Item Processing Time: The processing time is the time it takes for the seller to prepare the item(s) for shipment. There are different processing times for different items depending on product category and volume. Usually it is around 5 to 10 working days to process.
2. Shipping Method: Delivery time varies with shipping method. Time in transit varies depending on where you're located and where your package is coming from. You can also check the follow form for more detail about the delivery time:
| Shipping Method | Delivery Time | Area |
| Super Savings | 5-12 days | North America (USA ) |
| 5-12 days | Oceanica (Australia) | |
| 5-12 days | Europe (France Germany Belgium Luxembourg Netherlands) | |
| 5-12 days | Europe (Sweden Portugal Italy) | |
| 5-12 days | Europe (England) | |
| 5-12 days | Europe (Finland Iceland Switzerland The Czech Republic Greece Austria) | |
| 5-12 days | Europe (Norway Denmark Sweden Ireland Luxembourg Switzerland The Czech Republic Slovakia Poland Slovenia Romania Hungary Latvia Lithuania Estonia) | |
| 5-12 days | North America (Canada Mexico) | |
| 7-15 days | South America (Columbia Chile Peru Argentina Venezuela Ecuador) | |
| 7-12 days | Asia (Korea Japan Philippines Vietnam Thailand Singapore Malaysia India Pakistan Kazakhstan Iran Israel Saudi Arabia Cyprus Palestine) | |
| 5-12 days | Europe (Croatia Ukraine Georgia Spain Russia) | |
| 5-12 days | Africa (Egypt Libya Morocco South Africa Niger Ghana Cote d'Ivoire Togo Sultan Guinea) | |
| 5-12 days | Oceanica (New Zealand) | |
| Expedited Shipping | 7-15 days | Europe (Norway Denmark Sweden Finland France Ireland Belgium Netherlands Luxembourg Switzerland Germany Austria The Czech Republic Slovakia Poland Spain Portugal Italy Croatia Slovenia Romania Greece Hungary Ukraine Latvia Lithuania Georgia Estoni) Europe England |
| 7-15 days | North America (USA Canada Mexico) | |
| 7-15 days | South America (Columbia Chile Peru Brazil Argentina Venezuela Ecuador) | |
| 7-15 days | Asia (Korea Japan Philippines Vietnam Thailand Singapore Malaysia India Pakistan Kazakhstan Israel Saudi Arabia Cyprus Palestine) | |
| 7-15 days | Africa (Egypt Libya Morocco South Africa Niger Ghana Cote d'Ivoire Togo Sultan Guinea) | |
| 7-15 days | Oceanica (Australia New Zealand) |